Managing Change with Business Process Simulation

Managing Change with Business Process Simulation

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qAs more and more firms embrace information technologies to manage change, one specific technology is emerging as a vehicle by which change can be responsibly and profitably managed. That technology is business process simulation.q qIn Managing Change with Business Process Simulation, David Profozich presents this exciting technology in an entertaining and very understandable way. He begins by introducing the central concepts of business process simulation through a few business stories that allow you to discover its value. He follows up with a concise summary of how the value of business process simulation can be expressed in terms of a positive return on investment.q--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved... networks, databases, call centers, and maintenance a€” the key variabilities come from manual business processes (that IT investment can replace) and workloads on an automated system (usually spawned by some manual process).

Title:Managing Change with Business Process Simulation
Author: David M. Profozich
Publisher:Prentice Hall - 1998

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