Caring for the Customer

Caring for the Customer

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With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.... customers expect from their suppliersa#39; staff: we are all customers ourselves, and we know what good service and bad service means. 3.1 The ABC of service The quality of customer service depends entirely on human factors. ... Activity 27 5 mins Think of two recent situations where you, as a customer, received good service, and another two where you ... Describe briefly what happened in each case.

Title:Caring for the Customer
Author: Institute of Leadership & Management,
Publisher:Routledge - 2007-06-07

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