An Investigation of a Knowledge Management Solution for Reference Services

An Investigation of a Knowledge Management Solution for Reference Services

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The Knowledge Base (KB) of QuestionPoint (QP) is a KM tool capable of capturing the collective knowledge of reference librarians in academic libraries and making it available for future use. The goal of the study was to determine if the KB of QP is an effective KM tool by investigating whether the KB was being used, and the impact of the use or lack of use of the KB in providing accurate information, and reducing duplication. It also assessed the librarians' perceptions of the benefits and problems of using the KB.forms of documents found in the Secretarial Manual were removed once entered into the database. This forced employees who needed to acquire that knowledge to use the KMS. The KMS was easy to use, the content was current andanbsp;...


Title:An Investigation of a Knowledge Management Solution for Reference Services
Author:
Publisher:ProQuest - 2008
ISBN-13:

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